Customer Resolution Supervisor
Freedom Mortgage(12 days ago)
About this role
The Customer Resolution Supervisor manages high-risk mortgage loans and handles complex customer issues related to various loss mitigation options. The role emphasizes analyzing root causes, collaborating across departments, and ensuring compliance while acting as an advocate for the customer.
Required Skills
- Customer Service
- Negotiation
- Problem Solving
- Microsoft Excel
- Mortgage Industry
- Loss Mitigation
- Regulatory Compliance
- Communication
- Critical Thinking
- Relationship Building
About Freedom Mortgage
freedommortgage.comWe can help you buy a home, get cash from your home’s equity, or refinance. We provide exceptional mortgage servicing to more than 2.7 million homeowners!
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