Default Escalations Specialist II
Newrez LLC
About this role
The Default Escalations Specialist at Shellpoint Mortgage Servicing handles consumer verbal complaints related to loss mitigation and mortgage servicing, working to resolve issues before they escalate to written or regulatory complaints. The role focuses on consumer outreach, acknowledgement, status updates, and confirmation of final resolution to improve customer experience and reduce company risk.
Skills
About Newrez LLC
newrez.comExceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today.
Recent company news
Business WireNewrez Earns Fannie Mae STAR Performer Honors Across All Three Categories
6 days ago
National Mortgage ProfessionalBroker, Correspondent Channels Drive Non-QM Growth As Newrez Q2 Originations Surge – NMP
Jul 28, 2025
Law360Mortgage Statements Class Action Tossed, For Now
1 month ago
Inman Real Estate NewsNewrez Pays $2.3M to Settle Caliber Overcharge Allegations
Aug 18, 2025
National Mortgage ProfessionalFormer Rocket CTO Woodring Lands At Newrez
Jun 10, 2025
About Newrez LLC
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Newrez LLC.
Salary
$53k – $72k
per year
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