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Customer Retention Agent at Epos Now - ApplyBlast

Customer Retention Agent

Epos Now

11 days ago

2.8 on Glassdoor

Norwich, England, United Kingdom

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Retention Agent is responsible for maintaining low customer churn by proactively contacting customers at risk of leaving and handling cancellations. This role involves negotiating account retention, resolving billing and subscription queries, and utilizing CRM tools to optimize the customer experience. The position requires strong communication skills and the ability to handle difficult conversations in a target-driven environment.

Responsibilities

Retain customers and reduce churn by contacting at-risk accounts
Manage cancellations and reactivate accounts within 24 hours
Handle billing inquiries and resolve customer complaints

Skills

About Epos Now

eposnow.com

Headquarters

Norwich, England, United Kingdom

Company Size

501-1000 employees

Founded

2011

View Profile

Epos Now is a cloud-based EPOS (electronic point-of-sale) provider that supplies POS software, hardware and integrated payment solutions for retail and hospitality businesses. Its platform offers inventory and staff management, reporting and analytics, loyalty and promotions, e-commerce integrations and an app marketplace for third‑party extensions. Epos Now sells preconfigured terminals and peripherals (tablets, receipt printers, scanners), supports offline mode and multi‑site deployments, and provides support and onboarding aimed at small and medium-sized and multi-location operators. The company focuses on making setup, scalability and day‑to‑day operations simpler for busy merchants.