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© All Rights Reserved. ApplyBlast.com
digicel
A Customer Retention Agent at Digicel proactively engages with customers at risk of churn to protect company revenue and preserve relationships. The role involves analyzing cancellation intents, educating users on relevant solutions, and managing accounts within policy guidelines to boost retention rates. Success depends on delivering empathetic, solution-oriented conversations while meeting productivity targets and adhering to strict SLAs.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for digicel.
digicel didn’t post a salary, so this is our estimate from similar listings.
9% below the average for this role