Customer Retention and Telesales Specialist
IONOS
About this role
The Telesales & Customer Retentions Agent at IONOS focuses on maintaining strong customer relationships to improve retention and overall satisfaction for the company’s hosting and cloud offerings. The role sits within the customer-facing sales organization and supports company growth by engaging and representing IONOS to small and medium-sized business customers. The position operates in a collaborative team environment and reports to the Telesales & Customer Retentions Manager.
Skills
About IONOS
ionos.deIONOS is a European web hosting and cloud provider offering domain registration, website and online‑shop builders, shared and dedicated hosting, and cloud infrastructure. The company delivers high‑availability hosting, virtual and dedicated servers, managed cloud services, email and security tools aimed at small and medium businesses and developers. With around 30 years of experience, IONOS emphasizes European datacenters, compliance and hands‑on customer support. Customers use IONOS for an all‑in‑one digital platform that covers domains, hosting, e‑commerce and cloud services.
Recent company news
Simply Wall StreetPublic companies account for 65% of IONOS Group SE's (ETR:IOS) ownership, while institutions account for 20%
Dec 30, 2025
EQS NewsIONOS Builds Distributed and Scalable High-Performance Networks with VyOS | Corporate
Nov 19, 2025
DatacenterDynamicsEuropean cloud provider Ionos launches new data center location in Germany
Sep 18, 2025
TradingViewIONOS reports successful first nine months of 2025 – AdTech business to be sold
Nov 10, 2025
TechRadarIONOS web hosting review
Jan 9, 2026
About IONOS
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for IONOS.
Salary
$60k – $82k
per year