Customer Retention and Telesales Specialist

IONOS EN(25 days ago)

Cebu, PhilippinesOnsiteFull TimeMedior$60,110 - $81,653 (estimated)Sales

About this role

The Telesales & Customer Retentions Agent at IONOS focuses on maintaining strong customer relationships to improve retention and overall satisfaction for the company’s hosting and cloud offerings. The role sits within the customer-facing sales organization and supports company growth by engaging and representing IONOS to small and medium-sized business customers. The position operates in a collaborative team environment and reports to the Telesales & Customer Retentions Manager.

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Required Skills

Telephone Sales
Email Support
Live Chat
Product Knowledge
Customer Retention
Sales Targets
Self Motivated
Customer Service
Communication Skills
Problem Solving

+5 more

About IONOS EN

ionos.de

IONOS is a European web hosting and cloud provider offering domain registration, website and online‑shop builders, shared and dedicated hosting, and cloud infrastructure. The company delivers high‑availability hosting, virtual and dedicated servers, managed cloud services, email and security tools aimed at small and medium businesses and developers. With around 30 years of experience, IONOS emphasizes European datacenters, compliance and hands‑on customer support. Customers use IONOS for an all‑in‑one digital platform that covers domains, hosting, e‑commerce and cloud services.