Customer Technical Support Specialist
Fullsteam
About this role
A Customer Technical Support Specialist at Ricochet POS (Fullsteam) is a full-time, onsite position based in downtown Boise supporting a cloud-based POS SaaS used by consignment, resale, and retail businesses. The role sits within a small, collaborative team at a growing software and embedded payments company focused on helping small and medium-sized businesses succeed. The position provides hands-on customer-facing experience in a fast-expanding SaaS environment.
Skills
Qualifications
About Fullsteam
fullsteam.comFullsteam integrates modern, scalable payments technology with vertical software to deliver industry-specific business management solutions.
Recent company news
PYMNTS.comParafin and Fullsteam’s Embedded Capital Project Tops $125 Million
Oct 8, 2025
Business WireParafin and Fullsteam Capital Surpass $125MM in Capital Financing, Powering Small Business Growth
Oct 8, 2025
Pulse 2.0Parafin And Fullsteam Capital Program Exceeds $125 Million To Boost Small Business Growth
Oct 15, 2025
BOSS PublishingThe Essentialists
Jul 31, 2025
Sixth StreetFullsteam Announces Closing of a Minority Investment from Sixth Street
Dec 2, 2021
About Fullsteam
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Fullsteam.
Salary
$109k – $146k
per year
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