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© All Rights Reserved. ApplyBlast.com
Pearl West
The Customer Retention Associate will handle inbound inquiries via live chat and phone while proactively reaching out to customers through outbound calls to offer personalized solutions, upsell products, and prevent churn. The role focuses on building loyalty, meeting performance targets, and coordinating with internal teams and fulfillment partners.
Pearl West is a consumer products and e-commerce company that builds, acquires, and scales digital-first brands. The company operates across areas such as supply chain, marketplace operations, performance marketing, and brand growth, with a strong focus on channels like Amazon and direct-to-consumer commerce. Pearl West works at the intersection of brand management, operations, and digital marketing within the retail and e-commerce industry.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Pearl West.
Pearl West didn’t post a salary, so this is our estimate from similar listings.
19% below the average for this role