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Customer Retention Supervisor at Jobgether - ApplyBlast

Customer Retention Supervisor

Jobgether

3 days ago

Remote

Full Time

Manager

0 applicants

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About this role

The Customer Retention Supervisor leads and motivates a team of specialists to drive repeat transactions and reengage inactive customers through outbound calls and targeted campaigns. This role involves developing operational procedures, analyzing performance data, and managing escalated customer concerns to improve retention and revenue. The position requires balancing direct customer engagement with team supervision in a fast-paced, remote fintech environment.

Responsibilities

Lead and supervise customer retention specialists to achieve performance objectives
Develop and implement standard operating procedures and retention campaigns
Monitor key performance indicators and conduct agent coaching sessions

Skills

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

View Profile

Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.