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Customer Sales Support Manager at intertapepolymergroup.com - ApplyBlast

Customer Sales Support Manager

intertapepolymergroup.com

12 days ago

Corona, California, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Sales Support Manager leads the team responsible for delivering accurate and proactive support throughout the customer order lifecycle. This role involves establishing service standards, developing employees, and resolving escalated customer issues while partnering with cross-functional teams to improve service and efficiency. The position requires monitoring performance metrics and driving continuous improvement efforts to enhance the overall customer experience.

Responsibilities

Lead and develop the Customer Sales Support team to ensure accurate and proactive customer order lifecycle support
Serve as the primary escalation point for complex customer concerns and coordinate cross-functional resources for timely resolution
Monitor service levels and operational data to identify risks, drive continuous improvement, and enhance overall customer experience