Customer Satisfaction Representative (CSR) / Tracking Coordinator

The Customer Satisfaction Representative (CSR) / Tracking Coordinator is responsible for establishing and maintaining profitable relationships with internal and external customers by ensuring all customer requirements are met. This role involves tracking shipments, coordinating deliveries with carriers, and resolving complex customer inquiries to enhance satisfaction and business share. The position requires strong problem-solving skills and proficiency with industry computer systems to process client shipments effectively.