Customer Satisfaction Supervisor
Honolulu-BGMCC,(1 month ago)
About this role
The Customer Satisfaction Supervisor at Driveway leads the post-purchase customer satisfaction function within the company’s digital retail arm, supporting Driveway’s network of dealerships. The role centers on overseeing Customer Satisfaction Agents and maintaining high standards for customer resolution and service delivery.
Required Skills
- Team Management
- Hiring
- Performance Management
- Training
- Communication
- Escalation Management
- Process Improvement
- Data Analysis
- CRM
- ERP
+2 more
Qualifications
- High School Diploma or Equivalent
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