Customer Security Analyst

The Customer Security Analyst serves as the primary communication bridge between Unit 42 Managed Detection and Response (MDR) analysts and customers, translating technical incident response activity into clear, actionable updates. This role involves supporting customer onboarding, monitoring and triaging communications, and ensuring customers remain informed and supported throughout their cybersecurity partnership. The position requires a technical professional with strong communication skills to manage the customer communication lifecycle during active incidents and advocate for customer issues internally.