Customer Service Advisor - CDO XTRA 2025
Philip Morris International(1 year ago)
About this role
The Customer Service Advisor position provides customer service support and resolves routine problems regarding client products or services. This role interfaces with customers via inbound and outbound calls or through the Internet, ensuring that service meets contractual Key Performance Indicators. It involves maintaining basic knowledge of client products while enhancing customer satisfaction and business performance.
Required Skills
- Customer Service
- Problem Resolution
- Communication
- Attention to Detail
- Multi-tasking
Qualifications
- High School Diploma
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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