Customer Service Advisor - Cebu J Centre 2025

Philip Morris International(1 year ago)

Cebu, PhilippinesOnsiteFull TimeJunior$40,888 - $55,739 (estimated)Customer Service

About this role

Customer Support Associate I handles customer interactions via inbound/outbound calls and online channels to provide support and resolve routine issues with clients’ products or services. The role is based in Cebu City, full-time, and involves following client procedures and meeting contractual performance standards.

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Required Skills

Customer Service
Communication
PC Knowledge
Multitasking
Empathy
Attention To Detail
Phone Support
Data Entry
Shift Rotation
Teamwork

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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