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Advisor I, Content moderation– Japanese at Concentrix - ApplyBlast

Advisor I, Content moderation– Japanese

Concentrix

4 months ago

3.3 on Glassdoor

Kuala Lumpur

Onsite

Full Time

Intern

0 applicants

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About this role

The Advisor I, Content Moderation – Japanese role involves interfacing with customers through inbound/outbound calls or digital channels to resolve routine product and service issues. This position requires maintaining knowledge of client offerings while adhering to contractual Key Performance Indicators and utilizing decision-support tools to provide effective resolutions. Candidates must demonstrate strong empathy, computer navigation skills, and the ability to work within a fast-paced, high-production environment.

Responsibilities

Interact with customers via calls, emails, or chat regarding product issues
Resolve routine client problems using decision-support tools and resources
Maintain accurate documentation in call tracking databases and accounts
Adhere to contractual Key Performance Indicators and service procedures
Greet and assist customers with a courteous and professional manner

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.