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Customer Service Advisor – Creative & Design 2026 at Concentrix - ApplyBlast

Customer Service Advisor – Creative & Design 2026

Concentrix

3 days ago

3.3 on Glassdoor

Quezon City, Metro Manila, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Service Advisor serves as the initial contact for consumer conversations, handling feedback, issue resolution, and data management across multiple channels. This role involves troubleshooting Level 1 consumer problems, ensuring proper handling and escalation procedures, and achieving daily performance goals to maintain customer satisfaction. The position requires working assigned shifts and maintaining compliance with company policies and standardized processes.

Responsibilities

Handle inbound calls and website queries to resolve consumer issues
Create and manage cases within the CRM system
Escalate complex problems to internal and external stakeholders

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.