Customer Service Advisor - Energy (Coventry)
Octopus Energy Group(7 months ago)
About this role
This is a full-time customer support role in Coventry City Centre for an energy company focused on providing empathetic, end-to-end assistance to customers. The position involves handling a wide range of customer queries and issues while contributing to a mission of making energy simpler and greener. You will work in a fast-paced, supportive environment with a strong team culture and opportunities for hybrid working after training. The role emphasises human, unscripted conversations and meaningful impact for both customers and the planet.
Required Skills
- Customer Service
- Problem Solving
- Call Handling
- Complaint Resolution
- Active Listening
- Verbal Communication
- End To End Ownership
- Empathy
- Team Collaboration
- Adaptability
+6 more
About Octopus Energy Group
octopus.energyOctopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.
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