Customer Service Advisor (French Speaker)
Farfetch
About this role
The Customer Service Advisor (French Speaker) at Farfetch supports consumers and partners across multiple communication channels, ensuring a premium service experience in the luxury fashion marketplace. Based near Porto within the Operations team, the role sits in a dynamic, tech-driven environment. The position reports to the Customer Service Supervisor and offers exposure to a growing, international e‑commerce business. It includes comprehensive benefits, training opportunities, and a flexible working environment.
Skills
About Farfetch
farfetch.comFARFETCH is a global online marketplace for modern luxury fashion that connects consumers with boutiques, brands, and speciality retailers around the world, offering 100,000+ designer styles. Beyond retail, it combines e-commerce with technology, logistics and platform services—supporting global delivery, returns, payments and white‑glove experiences for partners. FARFETCH also operates complementary businesses across resale and brand partnerships, known for curated editorial commerce and a tech‑enabled approach to scaling luxury retail worldwide.
Recent company news
FashionNetwork USA - The World's Fashion Business NewsFarfetch is improving says parent company's CEO
1 week ago
The Fashion LawCoupang Doesn’t Have to Hand Over Farfetch Docs, Court Says
6 days ago
Fordham Law NewsBuying Fashion Out of Bankruptcy: Legal Implications of Coupang’s Acquisition of Farfetch
Nov 18, 2025
VogueFarfetch’s chief commercial officer on life after near-bankruptcy
Oct 2, 2025
FashionNetwork - The World's Fashion Business NewsFarfetch losses narrow but revenue dips as it focuses on full-price sales
Jan 5, 2026
About Farfetch
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Farfetch.
Salary
$58k – $78k
per year
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