Customer Service Advisor (French Speaker)

Farfetch(1 month ago)

HybridFull TimeJunior$58,292 - $77,728 (estimated)Customer Service

About this role

The Customer Service Advisor (French Speaker) at Farfetch supports consumers and partners across multiple communication channels, ensuring a premium service experience in the luxury fashion marketplace. Based near Porto within the Operations team, the role sits in a dynamic, tech-driven environment. The position reports to the Customer Service Supervisor and offers exposure to a growing, international e‑commerce business. It includes comprehensive benefits, training opportunities, and a flexible working environment.

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Required Skills

Customer Support
French Language
English Language
Live Chat Support
Email Support
Telephone Support
Product Knowledge
Fashion Knowledge
IT Systems
Windows Packages

+4 more

About Farfetch

farfetch.com

FARFETCH is a global online marketplace for modern luxury fashion that connects consumers with boutiques, brands, and speciality retailers around the world, offering 100,000+ designer styles. Beyond retail, it combines e-commerce with technology, logistics and platform services—supporting global delivery, returns, payments and white‑glove experiences for partners. FARFETCH also operates complementary businesses across resale and brand partnerships, known for curated editorial commerce and a tech‑enabled approach to scaling luxury retail worldwide.

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