Customer Service Advisor - German 2026

Philip Morris International(1 month ago)

Quezon City, PhilippinesOnsiteFull TimeJunior$35,306 - $48,344 (estimated)Customer Service

About this role

A Customer Service Advisor is responsible for being the initial contact for consumer conversations, handling feedback, resolving issues, and maintaining records of case information across multiple channels. The role requires troubleshooting, researching solutions, and ensuring customer satisfaction by meeting performance goals while following established policies and procedures.

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Required Skills

Troubleshooting
Problem Solving
Customer Satisfaction
Case Management

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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