Customer Advisor

NATIONAL(2 months ago)

Cape Town, South AfricaOnsiteFull TimeJunior$8,667 - $8,667Customer Service

About this role

Customer Advisor in a Cape Town contact centre responsible for delivering exceptional customer experiences for mobile products and services. The role focuses on resolving customer complaints, troubleshooting technical issues, and promoting relevant products while ensuring fair treatment and meeting performance targets. The position operates on UK hours with shift-based schedules and is a full-time permanent role.

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Required Skills

Customer Service
Troubleshooting
Technical Support
Communication
Active Listening
Problem Solving
Conflict Resolution
Time Management
Empathy
Sales

+2 more

Qualifications

Grade 12 (Matric)
Clear Criminal Record
Clear Credit Record

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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