Customer Service Advisor
Barclays(4 months ago)
About this role
A Customer Service Advisor at Barclays serves as the friendly first point of contact for Retail Banking customers, providing guidance and support across multiple communication channels. The role focuses on delivering exceptional customer experiences, personalising interactions, and contributing to the bank’s digital capability improvements. It includes structured training, a shift pattern covering early mornings to late evenings (including some weekends), and a move to hybrid working after training.
Required Skills
- Customer Service
- Communication
- Digital Channels
- Problem Resolution
- Stakeholder Management
- Compliance
- Risk Management
- Phone Support
- Empathy
About Barclays
home.barclaysBarclays is a British universal bank. Our businesses include consumer banking, as well as a top-tier, global corporate and investment bank.
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