Customer Service Advisor

Carvana(3 days ago)

Dallas, TXOnsiteFull TimeMedior$76,000 - $100,000Customer Service

About this role

Carvana is seeking a Service Advisor to be the main contact point for customers at their dealership, guiding them through vehicle maintenance and repair processes while ensuring a high-quality customer experience. The role involves coordinating between customers, technicians, and parts departments, and maintaining clear communication throughout service visits.

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Required Skills

Customer Service
Communication
Multitasking
Organizational Skills
Vehicle Knowledge
DMS
Scheduling Software
Inspection
Automotive
Problem Solving

About Carvana

carvana.com

Carvana is an online used‑car retailer that lets customers search, finance, and buy certified pre‑owned vehicles entirely through its website or app, with options for home delivery or pickup from its signature multi‑story “car vending machines.” The company emphasizes no‑haggle pricing, detailed 360° vehicle photos and history reports, and a seven‑day (or 250‑mile) return policy to simplify the buying experience. Carvana also offers trade‑ins, financing and extended protection plans, and operates its own inspection and logistics network to manage vehicle reconditioning and delivery.

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