Customer Service Advisor
First Mile
About this role
First Mile is seeking a Customer Services Executive to deliver exceptional service by handling customer inquiries and resolving issues efficiently. The role supports the company's goal of making a positive impact on environmental sustainability while providing a rewarding employee experience.
Skills
About First Mile
firstmile.comFirst Mile delivers scalable eCommerce shipping solutions by unifying national, regional, and local delivery networks to provide reliable service at lower costs for domestic and international shipments. Powered by Xparcel, its unified shipping carrier platform streamlines logistics and optimizes shipping spend for ecommerce brands. The solution targets merchants seeking improved reliability, cost efficiency, and end-to-end visibility across their shipping programs. First Mile helps elevate the shipping experience through comprehensive logistics optimization and nationwide coverage.
Recent company news
Business LeaderFirst Mile CEO: Don't forget the power of internal competition
4 days ago
Supply Chain DigitalTreefera: Unlocking the Supply Chain’s First Mile
Sep 10, 2025
KCURKansas will get the world’s first mile-deep nuclear reactor and the groundbreaking is next week
Dec 4, 2025
Future Market InsightsFirst Mile Delivery Market | Global Market Analysis Report - 2035
Sep 19, 2025
DenveriteRTD has a new solution for the ‘last mile’ problem: scooters and e-bikes
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About First Mile
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for First Mile.
Salary
$25k
per year