Customer Service Advisor

This role involves handling customer queries across multiple channels, including email, live chats, social media, phone, and voicemail, to deliver exceptional service in a fast-paced telephony environment. The Customer Service Advisor acts as a brand ambassador, resolving client issues, building rapport, and promoting self-service options while maintaining accurate records of all interactions. The position requires strong communication skills, empathy, and the ability to collaborate with internal teams to improve support processes and resolve technical issues.