Customer Service Advisor

As a Customer Service Advisor in the Armed Forces Recruitment Service team, you will provide clear, accurate, and supportive guidance to potential candidates exploring careers in the Royal Navy, British Army, or Royal Air Force. You will manage inbound telephone and webchat enquiries, gather candidate information, and help them navigate the next steps in their recruitment journey. The role involves working from the National Recruitment Centre in Solihull with hybrid working options, collaborating with teams to ensure candidates feel informed and supported.