Customer Service Agent - Fahrzeugkoordination (m/w/d)
FINN(10 days ago)
About this role
A Customer Service Agent (Collision & Accidents) at FINN supports customers in the event of vehicle damage and accidents, helping to coordinate repairs and case handling. The role collaborates with colleagues and external damage-management partners and provides a learning path into professional vehicle and damage management at FINN.
Required Skills
- Customer Service
- Repair Coordination
- Fleet Coordination
- Case Management
- Ticketing Systems
- Zendesk
- Salesforce
- Process Improvement
- Structured Work
- German
+1 more
Qualifications
- Vocational Training in Automotive (Kfz-Mechatroniker or Automobilkaufmann)
- German C2
- English B1
About FINN
finn.comFINN is a German mobility company that offers flexible monthly car subscriptions (Auto-Abo) with a fixed, all‑inclusive price. Their service bundles insurance, maintenance, taxes, registration and roadside assistance, and typically includes home delivery and simple online management. FINN aims to replace traditional leasing or ownership with short-term, digital-first subscriptions and easy vehicle exchanges. It targets drivers and businesses who want worry‑free, flexible access to a car without long-term commitment.
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