Customer Service Agent
Encore Capital Group(1 month ago)
About this role
A Customer Service Agent role at Mortimer Clarke Solicitors supporting customers by handling inbound and outbound calls within a specialist litigation law firm. The position is based in Worthing, West Sussex and is part of the Cabot Credit Management Group. The role includes an initial five-week in-office training period and then a structured shift pattern with hybrid working once competent.
Required Skills
- Customer Service
- Call Handling
- Empathy
- KPI Management
- Inbound Calls
- Outbound Calls
- Repayment Plans
- Telephone Communication
- Quality Standards
About Encore Capital Group
encorecapital.comEncore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.
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