Customer Service Agent

NortonLifeLock Ireland Limited(27 days ago)

Arizona, Tempe, AZ, United StatesOnsiteFull TimeMedior$79,603 - $107,292 (estimated)Customer Support

About this role

A Cyber Security Support Agent at Gen (Norton/LifeLock) serves as the front-line resource handling customer inquiries across Norton and LifeLock offerings, focusing on product support, account management, and member portal navigation. The role emphasizes customer education and service expansion to drive revenue while maintaining high standards of privacy and security. It requires working across multiple systems and browsers to deliver efficient, empathetic customer experiences.

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Required Skills

Empathy
Negotiation
Critical Thinking
Multitasking
Troubleshooting
Product Knowledge
Customer Education
Relationship Building
Communication
Needs-Based Selling

+2 more

Qualifications

HS Degree or Equivalent
College Degree (Substitute for Experience)
Eligible for U.S. Authorizations

About NortonLifeLock Ireland Limited

norton.com

Norton is a cybersecurity company renowned for its antivirus and online security solutions, trusted by millions around the globe. It offers advanced protection services, including privacy tools and identity theft protection, along with its innovative Genie AI Scam Detection technology designed to combat sophisticated online threats. Norton's comprehensive range of security plans caters to both individual users and businesses, emphasizing user-friendly features and strong online safety measures.

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