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Customer Service Agent at Probe Group - ApplyBlast

Customer Service Agent

Probe Group

4 months ago

Melbourne, VIC

Onsite

Full Time

Junior

0 applicants

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About this role

A Call Centre Agent at Probe Group serves as the front line for water utilities clients, managing high volume inbound inquiries and outbound follow-ups to resolve billing issues and account information. The role requires demonstrating exceptional empathy and active listening to proactively support customers while ensuring strict regulatory compliance using CRM and Telephony systems.

Responsibilities

Manage and resolve high volume inbound customer inquiries
Process payments and manage direct debit arrangements
Accurately update account information and log interactions
Diagnose and solve complex customer billing problems
Explain product policies and services to diverse customers

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

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We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.