Customer Service Analyst (REMOTE - US)

As a Customer Service Analyst at MassMutual Ascend, you will provide superior service by answering incoming calls and chat messages from clients and agents regarding annuity products, income protection, and guaranteed income plans. The role involves analyzing customer circumstances to resolve inquiries, de-escalating difficult situations, and accurately updating account details in CRM systems while explaining complex financial topics like interest calculations and tax qualifications. This position offers growth potential within a team that treats clients like family and provides ongoing training and expert assistance.