Customer Service Analyst

A Customer Service Analyst at Accenture supports institutional clients in the US Retirement Services domain by managing daily administrative, operational, and record-keeping functions. The role involves providing tactical day-to-day support for client service and business development, ensuring defined contribution and benefit plan compliance. You will assist with middle and back-office activities, resolve benefit service issues, and maintain strong relationships with plan sponsors. Position requires working within an offshore center of excellence model across various time zones.