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Customer Service and Communications Specialist at One Acre Fund - ApplyBlast

Customer Service and Communications Specialist

One Acre Fund

2 months ago

3.3 on Glassdoor

Mukono, Uganda

Onsite

Contract

Junior

0 applicants

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About this role

The role provides high-quality voice support to farmers across Uganda, handling inbound and outbound calls, managing cases in a ticketing system, and supporting market access payments. The specialist ensures timely resolution of farmer inquiries, escalates issues as needed, and contributes to farmer satisfaction and program success.

Responsibilities

Handle inbound and outbound farmer calls
Process and reconcile farmer payments using Field Pro
Record and manage cases in ticketing system

Skills

About One Acre Fund

oneacrefund.org

Headquarters

Kenya

Company Size

5001-10000 employees

Founded

2006

View Profile

One Acre Fund is a nonprofit social enterprise that supplies smallholder farmers with financing, high-quality seeds and fertilizer, field-based training, and market access to increase yields and incomes. Serving over 1 million farmers, it bundles inputs, asset loans, and hands-on agronomic support delivered directly to rural communities. The organization focuses on measurable impact—boosting harvests, improving household nutrition and earnings, and promoting soil health—while farmers repay loans after harvest. One Acre Fund’s vision is a world where all farmers have big harvests, healthy families, and rich soil.