Customer Service and Technical Support Representative

This role involves handling inbound customer calls for sales, retention, troubleshooting, and cancellations, while also conducting outbound follow-up calls to ensure an excellent customer experience. The position requires configuring and troubleshooting web and email-related errors, providing tailored recommendations, and utilizing proprietary tools to resolve customer issues effectively. The ideal candidate will have experience in customer service, technical support, and sales within a BPO environment.