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Customer Service Associate II at Abbott Laboratories - ApplyBlast

Customer Service Associate II

Abbott Laboratories

3 months ago

3.7 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Customer Service Associate II (ADPI) at Abbott Rapid Dx North America serves as the primary liaison for internal and external customers, managing order fulfillment, resolving service inquiries, and administering credits or returns. Working within the Global Business Services department, this role ensures adherence to procedures and Service Level Agreements while utilizing diverse software systems to maintain accurate documentation and process improvements. The position requires a collaborative approach to support business value through compliance, standardization, and data analytics in the diagnostics industry.

Responsibilities

Manage all facets of assigned accounts including order fulfillment and open order resolution
Review and maintain open orders to resolve delivery blocks and billing issues promptly
Respond to customer emails with professional accuracy and timely follow-up
Document customer interactions and liaise with support teams for issue resolution
Collaborate with supply chain and management to ensure order fulfillment requirements are met

Skills

Qualifications

Bachelor's DegreeSAP Knowledge

About Abbott Laboratories

abbott.com

Innovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.