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Customer Service Associate at Salary Finance - ApplyBlast

Customer Service Associate

Salary Finance

17 days ago

3.7 on Glassdoor

Mumbai, Maharashtra, India

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Service Associate at Salary Finance is a key member of the customer operations team, responsible for handling regulatory communications and delivering exceptional support to customers. The role involves collaborating with the Customer Service Manager and London operations team to enhance customer service processes. This position ensures customers receive prompt and professional assistance via live chat and email while maintaining compliance with data protection regulations.

Responsibilities

Respond to customer inquiries via live chat and email
Diagnose and resolve customer queries related to loan applications
Maintain detailed records of customer interactions in CRM system

Skills

About Salary Finance

salaryfinance.com

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2015

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Salary Finance is a fintech benefits company that partners with employers to deliver low-cost loans, pay advances, and workplace savings accounts designed to improve employee financial wellbeing. Its offerings combine payroll-deducted repayments with financial education and tools to provide affordable credit, debt consolidation, and on-demand pay as alternatives to high-cost lenders. The platform integrates with employers and payroll systems to make access seamless, reduce employee financial stress, and help boost retention and productivity. Salary Finance operates in markets including the UK and US, working with large employers and benefits providers.