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oraclecloudinfrastructure
The Customer Service Associate serves as the primary point of contact for customers, resolving issues quickly and professionally to drive satisfaction and loyalty. This role involves monitoring and improving customer satisfaction metrics, such as Net Promoter Score (NPS), and implementing action plans to enhance the overall customer experience. The associate also partners with leadership to coach team members and foster a positive, service-focused culture.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for oraclecloudinfrastructure.
8% below the average for this role
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