Customer Service Associate

Dyne is seeking a Customer Service Associate to serve as a key point of contact for customers, ensuring timely delivery of test reports, invoices, and sample kits while supporting fire protection inspection and maintenance processes. The role involves handling customer inquiries via phone, email, and LiveChat, and collaborating with the team to maintain high service standards and customer retention. This position requires strong organizational skills, attention to detail, and proficiency in customer service operations within a testing laboratory environment.