Customer Service Call Operator

The Customer Service Call Operator serves as the first point of contact for Hartford Hospital and the Institute of Living, answering and routing incoming calls 24/7 while providing patient information and general hospital details. This front-line role requires a customer-service oriented professional who maintains confidentiality, operates telephony systems, and supports hospital paging services. The position involves collaborating with team members to ensure a positive patient and customer experience while adhering to hospital policies and procedures.