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Customer Service Coordinator at AMAROK - ApplyBlast

Customer Service Coordinator

AMAROK

2 days ago

4.6 on Glassdoor

Columbia, South Carolina, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Service Coordinator at AMAROK plays a key role in customer satisfaction and retention by providing superior support to internal and external customers through proactive communication, empathy, and technical problem-solving. This Sunday-Thursday position based in Columbia, SC, involves managing high-volume calls and emails, maintaining CRM records, and troubleshooting system issues. The role focuses on building account relationships, preparing reports, and identifying opportunities to reduce churn.

Responsibilities

Manage high-volume calls and emails while creating technician work orders
Maintain accurate CRM records of customer interactions and service updates
Provide expert troubleshooting for system and equipment issues

Skills

About AMAROK

amarok.com

Headquarters

Columbia, South Carolina, United States

Company Size

51-200 employees

Founded

1973

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AMAROK provides integrated commercial electric fencing and perimeter security solutions designed to deter criminals, prevent theft, and protect business property. They deliver turnkey services including system design, professional installation, monitoring and maintenance, and integration with alarms and site management systems for commercial and industrial sites. AMAROK positions itself as a “smarter” perimeter-security partner focused on reliable deterrence, compliance and ongoing support to reduce losses and downtime.