Customer Service Delivery Manager

ActioNet

4 months ago

Washington, DC

Hybrid

Full Time

Senior

0 applicants

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About this role

ActioNet is seeking a Customer Service Delivery Manager with experience managing federal service desks to ensure high-quality end-user support across agency locations. The role involves overseeing service desk operations, AV/VTC functions, and knowledge management, supporting hybrid work arrangements. The manager leads a team to deliver 24/7 support, automation initiatives, and continuous service improvement.

Skills

Qualifications

ITIL v4 Foundation

About ActioNet

actionet.com

ActioNet, Inc. is a U.S.-based IT services and professional engineering firm that delivers technology, cybersecurity, cloud, and program-management solutions to federal and commercial clients. The company focuses on digital transformation — including cloud migration, managed services, data analytics, and AI/ML — to modernize enterprise systems and improve mission outcomes. ActioNet provides end-to-end lifecycle support (acquisition, implementation, operations, and training) with an emphasis on security, compliance, and cleared personnel for defense, civil, and intelligence customers. Their tagline, "Turning Vision into Action," reflects a pragmatic, delivery-oriented approach grounded in agile methods and domain expertise.