Customer Service Dispute Resolution Analyst

The Customer Service Dispute Resolution Analyst analyzes, investigates, and resolves system-wide customer service requests requiring second-level review. This role assesses patient complaints holistically, utilizing an interdisciplinary approach to address billing, coding, and reimbursement issues while maintaining clear communication with patients and internal departments. The position requires resolving escalated disputes, educating patients on healthcare billing intricacies, and ensuring compliance with revenue cycle standards.