Customer Service Dispute Resolution Analyst

The Customer Service Dispute Resolution Analyst analyzes, investigates, and resolves system-wide customer service requests requiring second-level review. This role assesses patient complaints holistically, collaborates with various departments, and utilizes critical thinking to escalate unresolved issues to senior leadership. The position requires excellent communication skills to interact with patients and colleagues, de-escalate situations, and educate patients on billing and reimbursement intricacies.