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General Dynamics Information Technology
A Customer Service Engineer leads multi-channel customer engagement for the AWAKEN enterprise software while managing helpdesk ticket operations and service catalogs. This role acts as the primary liaison between users, technical teams, and government stakeholders to ensure high-quality support across the Air Education and Training Command. Responsibilities include overseeing ticket lifecycle management, analyzing requirements, and driving continuous improvements to customer support processes.
Delivering technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for General Dynamics Information Technology.
10% above the average for this role
General Dynamics wants to turn competitors into teammates
Dec 8, 2025
