ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Service - Escalations at Sharecare - ApplyBlast

Customer Service - Escalations

Sharecare

1 month ago

3.1 on Glassdoor

Little Rock, Arkansas, United States

Onsite

Full Time

Medior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

This on-site role at a medical facility in Little Rock, AR, focuses on resolving escalated member concerns and providing Help Desk support for the Customer Service Team. The position involves researching and responding to member inquiries across multiple channels while serving as a resource for Customer Service Representatives on technical or complex issues. The role also includes identifying escalation trends, supporting contract performance guarantees, and collaborating with management to improve team problem-solving and first-call resolution.

Responsibilities

Handle escalated member concerns and provide Help Desk support
Research and resolve member inquiries via phone, chat, email, or fax
Identify escalation trends and prepare data for root cause analysis

Skills

About Sharecare

sharecare.com

Headquarters

Atlanta, Georgia, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Sharecare is a digital health company behind AskMD, an AI-powered health navigation platform that turns any health question into a personalized, actionable plan grounded in the user's medical records, health coverage, and location. AskMD helps individuals understand their benefits, compare prescription prices, find in-network providers, and make sense of their lab results. Sharecare serves individuals, employers, health plans, providers, life sciences companies, and the public sector.