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RoundPoint Mortgage Servicing LLC
The Escalation Resolution Specialist resolves escalated customer issues within the Tier 1 team, acting as a trusted guide to ensure a positive customer experience. This role involves monitoring support chats, handling complex calls with empathy, and documenting interactions to identify root causes and improvement opportunities. The specialist serves as a liaison between call center leadership and other business lines while adhering to strict compliance standards.
RoundPoint is your trusted partner on your home ownership journey, making every step of the way easy. Home buying, refinancing, & HELOC loans.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for RoundPoint Mortgage Servicing LLC.
RoundPoint Mortgage Servicing LLC didn’t post a salary, so this is our estimate from similar listings.
20% below the average for this role
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