Customer Service Expert (Remote, Contract)

INFUSE(1 month ago)

HybridFull TimeMedior$75,929 - $101,765 (estimated)Client Success

About this role

A Client Success Specialist at INFUSE supports client satisfaction and contributes to company success by fostering strong client partnerships across diverse industries. The role provides opportunities for professional growth within a collaborative, employee-focused organization that values meaningful connections and continuous improvement. INFUSE emphasizes a supportive culture where contributions are recognized and employees are encouraged to develop.

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Required Skills

Relationship Management
Solution Delivery
Stakeholder Communication
Opportunity Identification
Sales Collaboration
Issue Escalation
Administration
Data Entry
Prioritization
Detail Orientation

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About INFUSE

infuse.com

Infuse is a polished media player app for Apple platforms (iPhone, iPad, Apple TV and macOS) that plays virtually any video file natively and can stream content directly from network drives, cloud services, or media servers. It organizes your collection with rich metadata and artwork, supports advanced playback features (subtitles, AirPlay/Chromecast, HDR and multi‑channel audio passthrough), and integrates with services like Trakt and popular media servers. A free app provides solid playback while Infuse Pro (a paid/subscription tier) unlocks premium codecs, enhanced audio/video features and additional streaming/connectivity options — appealing to users who want a seamless, high‑quality local- and network‑based viewing experience.