Customer Service - French

Philip Morris International(1 year ago)

Kağıthane, TurkeyOnsiteFull TimeJunior$40,830 - $55,586 (estimated)Customer Service

About this role

Advisor I, Customer Service (French) handles inbound/outbound calls and web contacts to provide routine support and resolve customer issues related to client products and services. The role focuses on delivering service according to contractual KPIs, maintaining accurate records, and escalating when needed. It is an entry-level, full-time contact center position based at a physical location in Turkey.

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Required Skills

Customer Support
Call Handling
Phone Support
French
Communication
Empathy
Problem Solving
Multitasking
Data Entry
CRM

Qualifications

High School Diploma
Two Years College (Philippines)

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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