Customer Service Intermediate Analyst
Citi(1 month ago)
About this role
A Customer Service Intermediate Analyst at Citi based in Kuala Lumpur works within Operations - Transaction Services supporting asset servicing and transaction-related client accounts. The role focuses on handling client inquiries, ensuring issue resolution, and maintaining service quality for high-profile clients. It is an intermediate-level position contributing to client satisfaction and regulatory compliance across Citi's global network.
Required Skills
- Client Management
- Escalation Handling
- Coaching
- Portfolio Management
- Process Improvement
- Risk Assessment
- Reporting
- Audit Preparation
- Analytical Thinking
- Stakeholder Communication
Qualifications
- Bachelor’s/University Degree or Equivalent Experience
About Citi
citi.comCitibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.
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