Team Member, Mass 1
RHB(1 month ago)
About this role
A Customer Service Representative at a bank handles inbound customer inquiries, identifies customer needs, and promotes bank products through cross-selling and up-selling to drive customer satisfaction. The role supports timely issue resolution and maintains high service standards while working rotational shifts at the bank’s Kuala Lumpur or Petaling Jaya offices.
Required Skills
- Customer Service
- Call Handling
- Cross Selling
- Up Selling
- Communication
- Telephone Etiquette
- Problem Solving
- Computer Literacy
- Teamwork
- Complaint Handling
Qualifications
- Diploma or Degree (CGPA 2.8+)
About RHB
rhbgroup.comRHB offers award-winning financial products and services for retail/personal and corporates such as small businesses and large enterprises (SME). These include banking, insurance, investment advisory services and more.
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