Customer Service Leader

The Customer Service Leader role is based in Richmond, NSW, Australia, and involves leading, coaching, and supporting frontline teams across a cluster of branches in Richmond, Springwood, and Windsor. The position focuses on delivering excellent customer experiences, managing risk and compliance, and overseeing day-to-day operations within the Retail Banking team. This full-time, branch-based role requires strong leadership, communication, and problem-solving skills to navigate challenging customer situations and build relationships across multiple locations.